March 19, 2016
News Desk: 940-898-5454
Dos and Don’ts for Louisiana Flood Survivors
- Do file a claim with their insurance company.
- Do register for FEMA disaster assistance. Survivors can register online at
DisasterAssistance.gov or by calling toll-free 800-621-3362 or TTY 800-462-7585.
Those who use 711 or VRS may call 800-621-3362.
- Do know that FEMA grants may help pay for a temporary place to stay, make essential
repairs or replace certain damaged contents.
- Do inspect for structural damage before entering their home.
- Do report flood damage to local officials.
- Do throw away wet contents such as bedding, carpeting and furniture. These items may
be a health hazard due to mold.
- Do take photographs of flood damage. The insurance company may want to see these.
- Do keep recovery-related receipts. FEMA or the insurance company may want to see
- Do return a completed application for a low-interest disaster loan if a FEMA registrant
has been referred to the U.S. Small Business Administration. Returning the application is
necessary for FEMA to consider them for certain grants.
- Do remember that FEMA grants do not need to be repaid, are not taxed and do not affect
other government benefits.
- Don’t submit more than one registration per household.
- Don’t wait for visits from FEMA or insurance adjusters before cleaning up flood damage
and starting repairs.
- Don’t wait for an insurance settlement to register.
- Don’t worry that federal disaster assistance is taking money away from someone else.
FEMA provides assistance to all eligible applicants.
- Don’t assume only homeowners can apply for help. Renters may qualify for assistance
We urge everyone to continue to use caution in areas where floodwaters remain. Monitor
DOTD’s www.511la.org website for updated road closure information. Look for advisories from
your local authorities and emergency managers. You can find the latest information on the
state’s response at www.emergency.la.gov. GOHSEP also provides information on Facebook
and Twitter. You can receive emergency alerts on most smartphones and tablets by downloading
the new Alert FM App. It is free for basic service. You can also download the Louisiana
Emergency Preparedness Guide and find other information at www.getagameplan.org.
Disaster recovery assistance is available without regard to race, color, religion, nationality, sex,
age, disability, English proficiency or economic status. If you or someone you know has been
discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-
FEMA’s mission is to support our citizens and first responders to ensure that as a nation we
work together to build, sustain, and improve our capability to prepare for, protect against,
respond to, recover from, and mitigate all hazards. Follow us on Twitter at
https://twitter.com/femaregion6 and the FEMA Blog at http://blog.fema.gov.
The U.S. Small Business Administration (SBA) is the federal government’s primary source of
money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses
of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding
efforts and cover the cost of replacing lost or disaster-damaged personal property. These
disaster loans cover losses not fully compensated by insurance or other recoveries and do not
duplicate benefits of other agencies or organizations. For more information, applicants may
contact SBA’s Disaster Assistance Customer Service Center by calling (800) 659-2955, emailing
firstname.lastname@example.org, or visiting SBA’s Web site at www.sba.gov/disaster. Deaf and
hard-of-hearing individuals may call (800)877-8339.